Order tracking

In your account

Your orders and their progress are in My orders, in your account. The confirmation email also contains your order number and a link to your order.

The website does not offer tracking by order number: for any question, call us on +33 1 47 70 20 54 or write to us with your order number.

The steps of your order

Awaiting payment

Your order is registered and awaiting payment. By bank transfer, it moves to preparation once the transfer is received. By card, if the payment did not go through, you can retry it from your account, under My orders.

Being prepared

Payment is received: we gather the pieces, including those with a supply lead time.

Shipped

The parcel has left: you are notified by email.

Collected in store

For in-store pickup: the order has been handed to you.