Returns and withdrawal

Right of withdrawal

You have 14 days to change your mind, without giving a reason. The period starts when you receive your order, or collect it at the shop.

Details are in the “Right of withdrawal” article of the terms and conditions of sale.

How to return a piece

First let us know, on +33 1 47 70 20 54 or through the contact form, giving your order number.

Then send the pieces back in their original packaging, carefully protected, or bring them to the shop. Return address: Cristallerie de Paris, 1 rue de Paradis, 75010 Paris, France. Return costs are at your expense.

A piece arrived broken

Tell us within 48 hours through the contact form, then send a photo of the parcel and the piece in reply to our email: we replace it or refund you.

Refunds

We refund you with the payment method used for the order, no later than 14 days after your withdrawal request. The refund may wait until the returned pieces are received.

We refund the returned pieces, excluding shipping costs; return costs remain at your expense.