Frequently asked questions

Each piece shows its availability: “Available in store”, or a supply lead time from the brand, for example “2 to 3 weeks”. Your order is prepared in one go, as soon as all the pieces are together, then shipped within 2 working days.

The cost depends on the amount of your items and the delivery country. It is shown at the delivery step, before payment; all rates are on the Delivery and in-store pickup page. In-store pickup is free.

Credit card, through the Clic&Pay secure payment of Société Générale, and bank transfer. For a transfer, our bank details are shown at the end of the order, and the order is shipped once the transfer is received. Payment by cheque is not available.

Yes, free of charge, at 1 rue de Paradis, 75010 Paris, Monday to Saturday from 9:30 am to 6:30 pm. Choose “In-store pickup” at the delivery step: we let you know as soon as your order is ready.

Yes, to the countries for which we have a rate: Union européenne (Ouest), Royaume-Uni et îles anglo-normandes, Suisse, Norvège, Liechtenstein, Amérique du Nord, DOM-TOM, Asie, Reste du monde, Europe de l'Est et Balkans. Delivery to other countries is not available online: you can collect your order at the shop, or write to us. Details are on the Delivery and in-store pickup page.

No, if the order is delivered outside the European Union: it is invoiced excluding VAT, and French VAT is deducted in the order summary. For in-store pickup, French VAT applies.

Some pieces are sold boxed, for example a box of 6 plates. The price shown is then the price of the set, and the quantity you choose is a number of sets.

It is the recommended retail price set by the brand. The price shown next to it is ours.

Yes: you have 14 days from receipt to withdraw. How to proceed is on the Returns and withdrawal page.

Often, while pieces remain with us or with the brand. Send a request from the Replacement pieces page.

No: you need a customer account to order. It only takes a moment from the Create an account page; an email then asks you to confirm your address. Your orders are in My orders.

No, the wedding registry is not managed on the website: it is put together at the shop, with an advisor. Request an appointment.