Privacy policy
Last updated: 8 November 2026
Data controller
SAS Cristallerie de Paris, 1 rue de Paradis, 75010 Paris, France, publisher of the website. For any question about your data: the contact form, subject “Delete my account or my data”, or +33 1 47 70 20 54.
Data collected
Customer account: last name, first name, email address, password (stored in encrypted form), phone number if you give it, delivery and billing addresses.
Orders: pieces ordered, amounts, addresses, phone number for the courier, delivery and payment methods. Your card details are entered on the bank’s payment page (Clic&Pay, Société Générale): they are not passed on to us.
Contact, appointment and piece request forms: what you enter reaches us by email and is not stored on the website.
Your preference for receiving our new arrivals, if you tick it in your account. No newsletter is sent for now.
Technical data: a session cookie (see the Cookies page) and, to limit abusive form submissions, a fingerprint of your IP address, erased after 2 hours at most. Technical server logs are kept by the host (OVH) for one year.
Why we use this data
To process your orders, their delivery or pickup, their payment and after-sales service (performance of the contract); to keep accounts and invoices (legal obligation); to answer your messages and requests (at your request); to protect the website against abuse (legitimate interest); to send you our new arrivals if you asked for it (consent).
Who has access to it
The shop, and its service providers for what concerns them: the bank for payment (Clic&Pay, Société Générale), the carrier for delivery (Colissimo), the website host (OVH, France) and the email sending service (Brevo, France). These providers host the data in the European Union.
Retention period
Customer accounts: 3 years after the last order or login. Orders and invoices: 10 years (accounting obligations). Messages received through the forms and by email: 3 years.
Your rights
You can access your data, have it corrected or erased, object to its processing, or ask for its restriction or portability. Write to us through the contact form; your details and preferences can also be changed in your account.
If you consider that your rights are not respected, you can lodge a complaint with the CNIL, the French data protection authority (cnil.fr).
Cookies
See the Cookies page.