Terms and conditions of sale
Last updated: 8 November 2026
1. Seller and scope
These terms govern sales made on the Cristallerie de Paris website.
Seller: SAS Cristallerie de Paris, simplified joint-stock company (SAS) with a share capital of €56,000, RCS Paris 334 414 661, SIRET 334 414 661 00010, EU VAT number FR58 334 414 661, 1 rue de Paradis, 75010 Paris, France. Phone: +33 1 47 70 20 54. Email: contact@cristallerie-de-paris.fr.
Placing an order implies accepting these terms: a checkbox confirms it before the order is placed. The applicable terms are those in force on the day of the order.
2. Pieces offered
Each product page presents the essential characteristics of the piece. Photos illustrate it and may differ slightly from reality, especially for hand-painted decorations.
Some pieces are sold in sets, for example a box of 6 plates: the price and quantity then refer to the set.
Each piece shows its availability: available in store, or a supply lead time from the brand. Pieces marked “Sold in store only, please contact us” cannot be ordered online.
3. Prices
Prices are in euros, including VAT (French VAT). Delivery costs are added; they are shown before the order is placed.
For delivery outside the European Union, the order is invoiced excluding VAT: French VAT is deducted. For in-store pickup, French VAT applies.
The crossed-out price sometimes shown next to a price is the recommended retail price set by the brand.
Prices may change: the piece is invoiced at the price shown when the order is placed.
4. Orders
Orders are placed online, with a customer account: cart, contact details and address, delivery method, payment method, then confirmation after accepting these terms. A confirmation email is sent as soon as the order is placed.
An order is only considered accepted once it has been confirmed by Cristallerie de Paris.
5. Payment
Payment is due when ordering. Two methods are offered: credit card, through the Clic&Pay secure payment of Société Générale (card details are entered on the bank’s payment page), and bank transfer.
For a transfer, our bank details are shown at the end of the order and in the order details of your account; the order is shipped once the transfer is received. An order whose transfer is not received within 15 days is cancelled.
Payment by cheque is not accepted.
6. Delivery and pickup
Delivery costs depend on the amount of the pieces and the delivery zone, according to the rates on the Delivery and in-store pickup page. Countries without a rate are not delivered online: only in-store pickup is offered.
In-store pickup is free, at 1 rue de Paradis, 75010 Paris, Monday to Saturday from 9:30 am to 6:30 pm.
The supply lead time of each piece is shown on its page and in the cart. The order is shipped in one go, once all the pieces are together. This lead time is given for information only and cannot give rise to the payment of damages. If a delay is foreseeable, Cristallerie de Paris informs the customer as soon as possible, so that they can choose to keep their order. If the lead time stated in the order confirmation is not met, the customer may cancel the order by registered letter with acknowledgement of receipt sent to Cristallerie de Paris, 1 rue de Paradis, 75010 Paris, France; the cancellation is only taken into account if the shipment or delivery has not taken place between the sending and the receipt of that letter.
On delivery, check the parcel in front of the courier and write any precise reservation on the delivery slip. Tell us about any damaged piece within 48 hours.
7. Right of withdrawal
Consumer customers have 14 days to withdraw, without giving a reason, from receipt of their order or its collection at the shop.
They inform us by phone, through the contact form or by email, giving their order number, then return the pieces in their original packaging. The pieces are returned to: Cristallerie de Paris, 1 rue de Paradis, 75010 Paris, France, in perfect condition, with all accessories and instructions, if any; otherwise, a reduction of up to 30% is applied. Returned items that are incomplete, damaged, used or soiled cannot be taken back. Return costs are at the customer’s expense.
Amounts paid are refunded with the payment method used, no later than 14 days after we are informed of the withdrawal; the refund may wait until the pieces are received. The refund covers the returned goods, excluding shipping costs. No right of withdrawal or refund applies to pieces not available in store and specially ordered from our manufacturers.
8. Warranties
The pieces are covered by the legal warranty of conformity and the warranty against hidden defects. Under the legal warranty of conformity (articles L217-3 et seq. of the French Consumer Code), customers have two years from delivery of the piece to act; under the warranty against hidden defects (articles 1641 et seq. of the French Civil Code), two years from discovery of the defect. To use them, contact us on +33 1 47 70 20 54 or write to the shop.
9. Retention of title
The pieces remain the property of the seller until their price is paid in full.
10. Personal data
The data needed for the order is processed as explained in our privacy policy.
11. Customer service, mediation and disputes
For any question: +33 1 47 70 20 54, Monday to Saturday from 9:30 am to 6:30 pm, or the contact form.
In the event of a dispute, consumer customers may use a consumer mediator free of charge (article L612-1 of the French Consumer Code). Their details will appear here as soon as the shop appoints one; in the meantime, any complaint can be sent to us on +33 1 47 70 20 54 or in writing to the shop.
These terms are governed by French law. Disputes between Cristallerie de Paris and its customers fall within the jurisdiction of the Paris Commercial Court.